AI Chatbots & Support Automation
Dev Luma builds AI chatbots and support agents that answer customer questions from your own help content and live systems, escalate to a human with full context when unsure, and are measured on resolution rate rather than deflection.
The problem it solves
Most support bots deflect rather than resolve. They cannot see the customer's order, answer confidently when wrong, and make people repeat themselves to a human afterwards — so satisfaction drops while ticket volume barely moves.
What's included
Our approach
Ticket analysis
We classify your real ticket history to find what is genuinely automatable — and what must stay human.
Grounded build
The bot retrieves from your help centre and live systems, so it answers about this customer's actual account.
Escalation design
Confidence thresholds and handover rules agreed before launch, not tuned after complaints.
Measure & tune
Resolution rate, escalation quality, and satisfaction tracked against a real conversation test set.
Technologies we use
Ideal for
- Support teams with high repeat-question volume
- E-commerce and SaaS businesses
- Companies scaling support without headcount
Ready to talk about your project?
Book a free 30-minute consultation — no sales pitch.
Book a Free ConsultationAn AI support agent handling 68% of tickets
We built a retrieval-augmented AI support agent for a US e-commerce platform that now resolves 68% of inbound tickets without human involvement.
- Tickets resolved without a human
- 68%Tickets resolved without a human
- Median first response
- 4h → 3minMedian first response
AI Chatbots questions.
Tell us what you're building. We'll tell you how to build it right.
Book a free 30-minute consultation with our team — no sales pitch, just a straight answer on scope, timeline, and approach.
info@devluma.io
Response within 1 business day · UK / US / EU hours covered